BybDrop

Privacy Policy

Last updated: 17 August 2026

This Privacy Policy explains how BYBPORT (“we”, “us”, “our”) collects, uses, and protects your information when you use the BybDrop rider application and the BYBFulfillment delivery platform (together, the “Service”). BybDrop is used by delivery riders to receive, complete, and get paid for last-mile deliveries. By using the Service you agree to this Policy.

1. Information we collect

Category	Examples & why
Account & contact	Name, email address, and phone number — to create your rider account and sign you in via a one-time code (OTP) sent over WhatsApp/SMS.
Identity & vehicle documents	Driving licence, national ID/identification card, vehicle logbook and details you upload for verification and eligibility to deliver.
Precise location	Your device’s GPS location, including in the background while you are online, so we can assign nearby orders, provide navigation, and give customers live delivery tracking.
Payout details	Bank account (name, number) and/or mobile money (provider, number) that you enter so we can pay your delivery earnings.
Delivery activity	Orders assigned to you, pickups, drop-offs, proof-of-delivery, cash-on-delivery amounts collected, and status history.
Device & diagnostics	Device model, OS version, app version, language, and crash/diagnostic data used to keep the app stable and secure.

2. How we use your information

Register and authenticate your rider account.
Verify your identity and eligibility to deliver.
Assign, route, and manage deliveries, and enable live tracking for customers.
Calculate and pay your earnings to your chosen payout method.
Provide support, prevent fraud, and keep the Service safe and reliable.
Comply with legal and regulatory obligations.

3. Location data

BybDrop collects location in the foreground and background only while you are online and available for deliveries. Background location powers order assignment and customer tracking. You can stop background collection at any time by going offline in the app or by revoking the location permission in your device settings; some delivery features will not work without it.

4. How we share information

We do not sell your personal information. We share it only as needed to run the Service:

Customers & merchants — your first name and live location during an active delivery, so they can track their order.
Service providers — Google (Firebase authentication/messaging, Crashlytics, Analytics, and Maps) and our messaging provider for OTP delivery over WhatsApp/SMS, acting on our behalf.
Payment processing — banks and mobile money operators to settle your earnings.
Legal — authorities where required by law or to protect rights and safety.

5. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, then only as required for legal, tax, accounting, and fraud-prevention purposes. You may request deletion of your account and associated personal data (see “Your rights”).

6. Security

We protect your data with encryption in transit, access controls, and secure authentication. No method of transmission or storage is completely secure, but we work to safeguard your information and respond promptly to any incident.

7. Your rights

You can access, correct, or update your account and payout details in the app. You may also request a copy of your data or ask us to delete your account and personal information by contacting us at the address below. We will respond in line with applicable data-protection law.

8. Children

The Service is for adults who are eligible to work as delivery riders and is not intended for anyone under 18. We do not knowingly collect data from children.

9. Changes to this policy

We may update this Policy from time to time. Material changes will be posted on this page with a new “Last updated” date.

10. Contact us

Questions or requests about this Policy or your data:

BYBPORT
Email: info@bybport.com